Shipping & Delivery

Orders typically leave our facility within 2–3 business days, excluding weekends and holidays. Carrier transit time is additional and depends on the shipping method and destination. Shipping options, charges, and available destinations are shown at checkout.

You will receive a shipping confirmation with tracking information when available. Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances beyond our reasonable control.

If we cannot ship within the time stated above, we will contact you with a revised estimate and the options required by applicable law, which may include agreeing to the delay or canceling for a refund.

Check your shipping address before ordering. If you notice an error, email cam@happyhairclay.com immediately with your order number. We will try to help, but cannot guarantee changes after fulfillment begins.

Extra costs caused by an incorrect or incomplete address may be the customer’s responsibility unless the error was ours.

If tracking says "delivered" but the package is missing, check around the property and with household members or neighbors, then contact the carrier. If it still cannot be found, email us and we will help review the situation.

Temperature changes during shipping may temporarily soften or firm the clay. Keep the jar upright and allow it to return to room temperature before use.

If the jar arrives leaking, broken, or otherwise damaged, follow the instructions below.