Returns & Refunds
Our aim is to make you happy. If you are not completely satisfied with your purchase, please contact us and we will do everything we reasonably can to make it right.
Please review the information below for details about return eligibility, requesting a return, refunds, damaged orders, and cancellations.
Return eligibility
Because Happy Hair Clay is a personal-care product, opened or used jars cannot be returned. Unopened and unused products may be returned within 30 days of delivery. Items must be in their original condition and packaging.
Start a return
Before mailing anything, email cam@happyhairclay.com with your name, order number, the item you want to return, and the reason for the return.
If eligible, we will send return instructions. Returns sent without contacting us first may be delayed or refused.
Return shipping and refunds
Unless the product was damaged, incorrect, or defective, the customer is responsible for return shipping. Original shipping charges are not refundable.
We recommend using a trackable return method because we cannot refund items we do not receive.
After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may need additional time to post the credit.
Damaged, incorrect, or quality-related orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery and include your order number and photographs of the product and packaging.
If you believe there is a quality problem, please stop using the product and contact us promptly so we can review it with you.
Cancellations
Email cam@happyhairclay.com as soon as possible if you need to cancel an order.
We will try to cancel orders that have not entered fulfillment, but cannot guarantee cancellation once processing or shipment has begun.
Questions may be emailed to us or mailed to Disciple LLC 739 High Street, Portsmouth, VA 23704.